Find the hours your business is losing, then build them back
We map how work actually flows through your company, measure where time and errors accumulate, and fix it with better process, software and automation, delivered by the same senior team that builds your product.
Written reply from a senior person · no pitch deck · no obligation
Week 1
process map and quick wins
Measured
before and after
1 team
analysis and build
Monthly
review and reprioritise
What we build
What Process Optimisation includes
Senior-owned, AI-accelerated and integrated into your stack. Everything below sits inside your monthly capacity.
Process mapping
Observation and interviews that capture how things actually happen, not how the handbook says they do.
Time and cost measurement
Baseline metrics so improvements are provable.
Quick wins
Changes to tools, templates and handoffs that pay back in days.
Software and automation
Internal tools, integrations and AI automation where the process needs real engineering.
Change management
Rollout, training and documentation so the new way of working sticks.
Continuous improvement
Monthly reviews that keep finding the next bottleneck.
Process
How we run Process Optimisation
Capacity starts in days. Here is what the first weeks look like.
- 1
Week 1
Observe and map
Shadow the work, map the flow and measure time, errors and cost at each step.
- 2
Week 2
Prioritise
Rank opportunities by payback. Ship quick wins immediately.
- 3
Weeks 2 to 8
Build and automate
Tools, integrations and automation built by the same team, in your stack.
- 4
Ongoing
Embed and measure
Training, documentation and metrics review each month.
Fit
When Process Optimisation is the right call
Growth is adding headcount, not margin
Every new customer needs another admin hire. The process should scale instead.
Operations lives in spreadsheets
Critical work runs on files only one person understands.
Errors are costing money
Re-work, refunds and missed deadlines caused by handoffs and manual steps.
You are preparing to scale or sell
Documented, systemised operations make the business more valuable and easier to run.
Stack
Tools we use for Process Optimisation
We use what fits your business and your existing systems, and we say so when the answer is 'not this one'.
Mapping
- Miro
- FigJam
- Notion
- Loom
Tools
- Airtable
- Retool
- Monday
- ClickUp
- Microsoft 365
Automation
- n8n
- Make
- Temporal
- Anthropic Claude
Measurement
- Looker Studio
- Metabase
- PostHog
FAQ
Process Optimisation questions, answered.
Both. The same team maps the process and then builds the software and automation to fix it, so recommendations do not sit in a report.
Related
Related capabilities
Based in London? See Process Optimisation in London
Let's build it together.
Tell us what you need from process optimisation and a senior person will reply with a written, no-obligation view.
No pricing pages, no sales sequences. A written reply from a senior person.